Refund policy

Return & Refund Policy – COHOME

Thank you for shopping with COHOME. We value your satisfaction and want you to have a smooth shopping experience. Please read our return policy carefully.

1. Return Eligibility
You may request a return within 7 days of receiving your order if:

  • The item is damaged, defective, or incorrect.

  • The item is unused, unwashed, and in its original packaging.

  • All tags, labels, and accessories are intact.

2. Non-Returnable Items
The following items cannot be returned:

  • Items that have been used or damaged after delivery

  • Products without original packaging or tags

  • Clearance or final sale items (if applicable)

3. Return Process
To request a return:

  1. Email us at cohome40@gmail.com within 7 days of receiving your order.

  2. Include your order number, product name, and photos of the issue (if damaged or incorrect).

  3. Our support team will review your request and provide return instructions.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval status.

  • If approved, the refund will be processed within 5–7 business days to the original payment method.

5. Exchanges
If you received a damaged or incorrect product, we can offer an exchange or replacement depending on product availability.

6. Shipping Costs

  • If the return is due to our error (wrong or defective item), COHOME will cover the return shipping cost.

  • For other returns, customers may be responsible for return shipping fees.

7. Contact Us
If you have any questions about returns or refunds, please contact us:

📧 Email: cohome04@gmail.com
🏬 Store: coho-me.shop

We appreciate your trust in COHOME and are committed to providing quality products and service.